Frequently Asked Questions
FileTransfer FAQs
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Account Settings
Our mission is to protect and help to storage creator’s content, and we believe that adding a free entry-point removes a roadblock for beginner creators to start moving toward their big goals and dreams.
The free plan was launched to give creators a way to send content and take that first leap without having to pay. Instead of having to share content without expiry date, a creator can upload his content in minutes and setup a expiry date before 7 days.
And that’s the main point of the free plan: it’s a tool to help you get started. The free plan allows creators to share content and fix an expiration date.
The other features in Transferclip (password protection, expiry time control, data encryption, unlimited large file sending and unlimited storage!) are available to creators on the paid plan.
Getting Started
FileTransfer stands out with its unique set of features tailored to meet diverse user needs. Here’s how FileTransfer compares:
- No Size Limits on Free Plan: Unlike many other file transfer services, FileTransfer’s free plan allows users to send files of any size without restrictions.
- Unlimited Storage on Paid Plans: For users requiring extensive storage, FileTransfer’s paid plans offer unlimited storage space, ensuring you never run out of room for your important files.
- Track Activity of Files: FileTransfer offers advanced file tracking capabilities, allowing users to monitor the activity of their files. Users can track details such as upload and download activity, device used for access, geographical location, and more, providing valuable insights into file engagement and usage.
- Monetization Options: FileTransfer provides a unique feature that allows users to monetize their content. With the ability to charge for file downloads, users can leverage their digital assets for profit.
- Referral Program: FileTransfer rewards users for spreading the word. Our referral program allows users to earn rewards by inviting others to join FileTransfer, making it a win-win for everyone involved.
With these standout features, FileTransfer offers a versatile and efficient file transfer solution that goes beyond traditional services like WeTransfer.
At FileTransfer, we’re thrilled to offer you unlimited storage space as part of our commitment to providing a seamless file transfer experience. However, it’s important to note that our Unlimited Storage feature is subject to our Fair Use Policy. This means that while our paid users enjoy unlimited storage, it’s expected to be actively used for file transfer activities over time, rather than solely for static file storage. To learn more about how this policy works and how it benefits you, feel free to check out our blog article on Unlimited Storage. We also offer customized plans for users with specific needs or heavy usage. Rest assured, we’re dedicated to ensuring fairness and transparency in our policies, and any updates will be communicated promptly. If you have any questions or concerns, don’t hesitate to reach out to our support team. We’re here to help!”
Visit your billing page by going to Dashboard > My Plan. From there, you can change your plan and update your payment information.
Paid subscriptions automatically renew for the same subscription period unless you downgrade your plan before your renewal date.
At the end of your 14-day trial, you’ll automatically be kept at the plan selected and you’ll be able to continue to use FileTransfer as long as you’d like. If you decide to downgrade to a free plan, you can do so from the billing page in your account at any time during or after your trial.
Integrations
Safety
FileTransfer values your privacy and takes compliance with GDPR seriously. Our offices in Madrid and San Francisco ensure that we are always accessible to our clients and can provide the highest level of service. We’ve bundled all frequently asked questions about GDPR & FileTransfer here.
We neither sell nor share email addresses or personal data of our users with third parties. With due regard for the proper functioning of our service, we send an email to users that have made a recent or repeated transfer in the two following cases: unavailability of service or major changes in service (important updates, changes in terms of use, limits, etc.).
Your personal data is encrypted in transit using SSL/TLS (https) protocol, as well when at rest, according to the 256 bits advanced encryption norm, and each encryption key is itself encrypted through a set of main keys in regular turnover.
By using our service to send or receive your files you have a dedicated and secure global cloud infrastructure where files are stored and encrypted on disk (AES-XTS 256 bits) in datacenters (AICPA SOC 2 Type II) on the European, American and Asian continents.
Using FileTransfer
Yes! This is because we requirement create an account in FileTransfer. Just log in into your FileTransfer account and go to manage transfer section and delete your transfer. Easy peasy!